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Attachments, shipments and refunds

Keep invoices, tracking and refunds with the order.

Attachments

  • Up to 20 files per order. Types: Invoice, Packing slip, Item photos, Other.
  • Choose the type, then Upload a PDF, PNG or JPEG up to 10 MB.
  • Or click the paste box and press Ctrl+V (⌘+V on Mac), or click Load from clipboard, to save a screenshot straight from your clipboard.
  • Download or delete a file from its row.

Shipments

Add a tracking number, the date it was received and a note, such as "lost". Useful if someone else receives your packages. You can also skip this and just move units to Received on the Status tab.

Refunds

Enter units, amount, date and reason (for example Damaged, Wrong item, Overage or Price adjustment), plus notes. Refunds come out of net spend on Totals.